National Westminster Bank Plc

Financial Ombudsman decision DRN4627759 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr B says this meant they sold for about £90,000 less than they should have and that he paid an extra – and unnecessary - £11,000 in interest and fees.Charges and fees

Mr B complains that National Westminster Bank Plc has unfairly registered a default on his credit record.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4627759.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.