Barclays Bank Plc
Financial Ombudsman decision DRN4621804 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Nov 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr D complains that Barclays Bank plc’s actions have left him with no money when he fell victim to an employment scam involving money transfer.APP scam refund refused
Barclays has declined to do so, but has offered Mr D £50, recognising its service could have been better.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4621804.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.