TSB Bank plc

Financial Ombudsman decision DRN4607257 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Jan 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr P complains that TSB Bank plc hasn’t refunded transactions he says he didn’t make or otherwise authorise.Unauthorised transaction

TSB have accepted that they could have been more helpful in dealing with Mr P’s complaint, and I agree.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4607257.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.