Lloyds Bank PLC

Financial Ombudsman decision DRN4607096 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr T complains that Lloyds Bank PLC has treated him unfairly over his mortgage and his financial difficulties.Treatment in financial difficulty

Mr T complains that Lloyds (1) did not give notice of the litigation; (2) did not provide him with a breakdown of his account so that he could make settlement proposals; (3) sold the property at an undervalue; and (4) did not tell him of the whereabouts of his possessions at the property.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4607096.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.