Lloyds Bank PLC

Financial Ombudsman decision DRN4599843 Upheld

Upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Mon Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr B complains that Lloyds Bank PLC wouldn’t allow him to keep a business account open when another was closed.Account closed or refused

I don’t require it to apologise to Mr B for closing the account or to provide any other explanation. That payment is simply because of the manner in which it communicated with Mr B when he raised his concerns about the closure.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4599843.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.