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Barclays Bank Plc

Financial Ombudsman decision DRN4592538 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Support for vulnerable customers

In the Ombudsman’s words

Mr M, who is represented by his son, Mr S, complains that Barclays Bank Plc applied interest to his credit cards after having previously not done so.Interest and rates

The bank says that it was made aware that Mr M was a vulnerable customer in June 2014 and so it suspended interest until the end of the year to allow him breathing spaceSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4592538.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.