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Tesco Personal Finance Limited
Financial Ombudsman decision DRN4584955 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Jul 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr L complains that a car service he paid for using his credit card from Tesco Personal Finance PLC wasn’t completed properly.Card dispute or chargeback
I consider that the time that Mr L has spent in dealing with this matter with Tesco and the fact that he has had his service light on for over a year has caused Mr L inconvenience. I agree with the investigator that Tesco should pay Mr L a further £100 in addition to the £25 it had already paid to reflect the business’ handling of Mr L’s s75 complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4584955.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.