Nationwide Building Society

Financial Ombudsman decision DRN4575927 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Oct 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

his card on his bank account had been blocked due to suspicious activity on itFunds blocked or frozen

Nationwide Building Society made a number of mistakes when ordering a replacement cardService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4575927.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.