Lloyds Bank PLC

Financial Ombudsman decision DRN4572779 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mrs P complains at the way Lloyds Bank PLC dealt with a fraud claim and that her account was then closed.Account closed or refused

In her letter to us she explains that not receiving an acknowledgment of her complaint influenced her decision to close her account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4572779.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.