HSBC Bank plc

Financial Ombudsman decision DRN4571717 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Miss W complains that despite notifying HSBC Bank Plc of her travel plans she had problems using her debit card overseas.Card dispute or chargeback

Our adjudicator recommended that the complaint should be upheld. He said that the bank had provided poor service, and its offer of £50 did not compensate adequately for the distress and inconvenience caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4571717.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.