Mortgages Plc

Financial Ombudsman decision DRN4570431 Not upheld

Not upheldoutcome, as published by the Ombudsman

£480redress stated in the decision

Tue Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss C and Mr D have been in financial difficulties. Mortgages Plc should deal with them positively and sympathetically but Miss C and Mr D say that Mortgages Plc has been uncompassionate and the staff rude and abrupt.Treatment in financial difficulty

Miss C and Mr D complain that Mortgages Plc has overcharged them when they were in arrears with their account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4570431.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.