Santander UK Plc
Financial Ombudsman decision DRN4565742 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Santander’s policy is not to capitalise mortgage arrears to interest-only products where there is no repayment vehicle, and I consider that this is reasonable and Santander has applied this approach correctly in Mr and Mrs B’s circumstances.Treatment in financial difficulty
complain that Santander UK Plc failed to assist them with their financial difficulties and misled them about changes they might make to their mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4565742.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.