Cash On Go Limited
Financial Ombudsman decision DRN4563849 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
Mr M complains about a payday loan that was taken out with Cash On Go Limited. He says he did not take out the loan and believes the loan was fraudulently taken out in his name.Unauthorised transaction
Mr M says that Cash On Go has previously said it would remove the loan from his credit file but as I have not upheld this complaint there are no grounds for me to instruct Cash On Go to delete the entry from Mr M’s credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4563849.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.