Barclays Bank Plc
Financial Ombudsman decision DRN4555894 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Fri Nov 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Miss D complains about the way Barclays Bank Plc handled her request to cancel a paymentPayment delayed or failed
Barclays accepts it made an error and that its service was poor.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4555894.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.