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Northern Rock (Asset Management) plc
Financial Ombudsman decision DRN4545866 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
it is required to treat customers in financial difficulty fairlyTreatment in financial difficulty
the confusion caused by the third party regarding whether the settlement offer had been accepted was avoidable and caused Mr and Mrs M distress and inconvenienceComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4545866.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.