TSB Bank plc

Financial Ombudsman decision DRN4545511 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Rework Miss C’s overdraft balance to ensure that from November 2013 onwards all overdraft interest, usage fees, charges and Platinum account fees* are removed.Charges and fees

Miss C has complained that TSB Bank plc (“TSB”) unfairly provided her with an overdraft on a Platinum packaged bank account instead of a loan when she sought to borrow money for a car.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4545511.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.