National Westminster Bank Plc

Financial Ombudsman decision DRN4545363 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sat Jan 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Miss E complains that National Westminster Bank Plc closed her accounts by mistake.Account closed or refused

NatWest knew that Miss E had a Foundation account. And it had realised that her only real income at the time was from benefits. So I thought that NatWest should’ve realised that Miss E was potentially in a vulnerable positionSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4545363.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.