Santander UK Plc
Financial Ombudsman decision DRN4544840 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Mrs J asked for the account to be closed but this did not happen until June 2013.Account closed or refused
I agree that Santander made a mistake when it sent correspondence to the wrong address.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4544840.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.