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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN4538405 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

She said that Mr D had paid the mortgage in full in April 2017, but Kensington claimed that she was in arrears and it would report that to the credit reference agencies.Credit file reporting

Kensington accepts that it took too long to use the money received to pay the mortgage in full to clear the mortgage. This triggered the automatic arrears letter to Mrs D.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4538405.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.