Barclays Bank Plc
Financial Ombudsman decision DRN4531283 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Jun 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr H complains that Barclays Bank Plc didn’t remove a collections marker from his account.Credit file reporting
In its original response to Mr H’s complaint, the bank denied it had put a marker on his account. This was obviously wrong because it had previously acted to put matters right.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4531283.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.