Nationwide Building Society

Financial Ombudsman decision DRN4529320 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sat Nov 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

I think it’s fair and reasonable for Nationwide to change his product to the 1.69% rate for the fixed interest rate periodInterest and rates

Mr C complains that Nationwide Building Society caused him to miss out on a good interest rate for his mortgage due to delays it caused.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4529320.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.