National Westminster Bank Plc

Financial Ombudsman decision DRN4529014 Upheld

Upheldoutcome, as published by the Ombudsman

£366redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees, Interest and rates

In the Ombudsman’s words

In particular they are unhappy NatWest did not close their account when they told them they were experiencing financial hardship.Treatment in financial difficulty

Mr and Mrs B complain about the interest and charges National Westminster Bank plc (“NatWest”) applied to their joint current account.Charges and fees

Mr and Mrs B complain about the interest and charges National Westminster Bank plc (“NatWest”) applied to their joint current account.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4529014.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.