HSBC Bank plc

Financial Ombudsman decision DRN4527425 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mrs R is unhappy that she was misadvised about the fee for cancelling a cheque.Charges and fees

She also says she received poor service at the branch where she says she was accused of fraud on her own account in front of a number of customers.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4527425.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.