Bank of Scotland Plc

Financial Ombudsman decision DRN4525698 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Nov 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

he is unhappy his savings were transferred to an account with a much lower interest rateInterest and rates

When Mr A complained to Halifax it paid him £31 compensation for poor service when he made a callComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4525698.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.