HSBC Bank plc

Financial Ombudsman decision DRN4516200 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

notified the credit reference agencies that they were one month behind with their mortgage paymentsCredit file reporting

complain that HSBC Bank plc did not tell them that their mortgage account was in arrearsMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4516200.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.