National Westminster Bank Plc

Financial Ombudsman decision DRN4515269 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

she says these transactions were unauthorisedUnauthorised transaction

She is also unhappy with the way it has handled her complaint and her Subject Access Request (SAR).Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4515269.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.