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OSL Financial Consultancy Limited
Financial Ombudsman decision DRN4515171 Not upheld
Not upheldoutcome, as published by the Ombudsman
£695redress stated in the decision
Fri Oct 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
This complaint is about a mortgage Miss C applied for through OSL Financial Consultancy Limited. She’s unhappy with the service OSL provided and doesn’t believe she should be expected to pay the broker fee.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4515171.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.