Metro Bank PLC

Financial Ombudsman decision DRN4508699 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Nov 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Metro Bank froze M’s account on the same day.Funds blocked or frozen

Metro Bank has accepted that someone likely visited its branch on 3 June, and that the problems with M’s account could have been resolved more quickly.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4508699.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.