Barclays Bank Plc
Financial Ombudsman decision DRN4508142 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£4,976redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The bank should have changed the mandate of the account when Mrs D asked it to do this – in June 2010 - so that both joint account holders had to authorise any withdrawals. Its records show it twice failed to do this.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4508142.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.