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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN4507383 Not upheld
Not upheldoutcome, as published by the Ombudsman
£5,864redress stated in the decision
Mon Aug 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
His complaint is made against RBS under section 75 of the Consumer Credit Act 1974 and the chargeback rules.Card dispute or chargeback
He also complained about the customer service that he’d received. RBS apologised for the delay in responding to Mr N’s complaint and raised it as a training issue.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4507383.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.