Bank of Scotland Plc

Financial Ombudsman decision DRN4500353 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

He also complained that he was persuaded to borrow additional funds that he did not require and that it did not check his income as a retired person.Irresponsible lending

Mr E complains that Bank of Scotland Plc (trading as Halifax) mis-sold him his mortgage as it was not suitable for his needsProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4500353.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.