Close Brothers Limited

Financial Ombudsman decision DRN4499555 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney

In the Ombudsman’s words

Miss K was already going through a difficult time with the passing of her partner. I agree with our investigator that the service she received was unhelpful in her situation. Close Brothers should’ve done more to help knowing she was recently bereaved.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4499555.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.