Santander UK Plc
Financial Ombudsman decision DRN4495180 Not upheld
Not upheldoutcome, as published by the Ombudsman
£650redress stated in the decision
Tue Mar 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
Amend Mr and Mrs P’s credit file as if the mortgage was brought up to date from 1 March 2016.Credit file reporting
Santander should have taken steps to make sure that Mr and Mrs P knew about the arrears and the possession proceedings.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4495180.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.