TSB Bank plc

Financial Ombudsman decision DRN4492122 Not upheld

Not upheldoutcome, as published by the Ombudsman

£13redress stated in the decision

Fri Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

He then asked TSB to refund the charge to him under section 75 of the Consumer Credit Act 1974.Card dispute or chargeback

Mr E complains about TSB Bank plc’s response to his claim for a refund of a credit card payment.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4492122.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.