Santander UK Plc
Financial Ombudsman decision DRN4489202 Upheld
Upheldoutcome, as published by the Ombudsman
£175redress stated in the decision
Fri Apr 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
debit card transactions were blocked while he was awayFunds blocked or frozen
I consider that the bank did not act deal as quickly as it could have when Mr T emailed it to tell it about the blocked transactionsService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4489202.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.