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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN4487380 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

I think KMC should make sure this is reflected fairly on Mrs P’s credit file.Credit file reporting

Mrs P complains about the service Kensington Mortgage Company Limited (“KMC”) gave in relation to her mortgage account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4487380.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.