Firms › Welcome Financial Services Limited ›
Welcome Financial Services Limited
Financial Ombudsman decision DRN4486176 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Product mis-sold
In the Ombudsman’s words
harassed her about repayment of the loan, even though it is aware that she is in financial difficultyTreatment in financial difficulty
did not explain that the secured loans she had taken out were secured against her propertyProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4486176.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.