National Westminster Bank Plc

Financial Ombudsman decision DRN4486115 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

The adjudicator concluded that NatWest had given them misleading information about the IVA, but that the bank’s offer to pay £500 for delays in removing information from their credit files was enough to compensate them for the poor service received overall.Credit file reporting

Mr A and Ms B complain about the poor service they received from National Westminster Bank Plc when they applied for a joint mortgage and when Ms B applied to increase borrowing on her buy to let mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4486115.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.