Clear View Finance Limited

Financial Ombudsman decision DRN4481868 Upheld

Upheldoutcome, as published by the Ombudsman

£1,283redress stated in the decision

Mon Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

I do not think that Clear View has managed Ms S’s debts in an acceptable way and I don’t think it has behaved fairly towards Ms S.Charges and fees

I believe Ms S when she said that she did not receive her statements and that she wasn’t aware she was paying so much in fees.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4481868.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.