HSBC Bank plc

Financial Ombudsman decision DRN4481797 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Aug 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees

In the Ombudsman’s words

HSBC had charged Mr and Mrs P for two safety deposit boxes for a number of years. And HSBC admitted that was due to a record keeping error it made.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4481797.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.