HSBC Bank plc

Financial Ombudsman decision DRN4477938 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs F complain about the way HSBC Bank plc handled their mortgage application.Mortgage administration

HSBC has explained that its member of staff made a mistake when keying the information about Mr and Mrs F’s dependants into the computer. It has apologised for the distress caused and offered to pay Mr and Mrs F £200.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4477938.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.