Capital One (Europe) plc

Financial Ombudsman decision DRN4474743 Not upheld

Not upheldoutcome, as published by the Ombudsman

£401redress stated in the decision

Fri Feb 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

He received a charge to his credit card account that he disputed.Card dispute or chargeback

Mr A complains that Capital One (Europe) plc dealt with a dispute he had raised about a charge from a retailer to his credit card account poorly and misled him about his balance.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4474743.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.