HSBC Bank plc

Financial Ombudsman decision DRN4472353 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr H is unhappy HSBC Bank Plc has re-debited two payments from his account which relate to two chargebacks that he thinks should’ve been successful.Card dispute or chargeback

HSBC’s failure in this case was its poor communication around the chargeback process.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4472353.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.