Santander UK Plc
Financial Ombudsman decision DRN4470010 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Feb 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr and Mrs T complain that Santander UK Plc has made a number of mistakes in setting up and administering their ISAsMortgage administration
Santander has been unable to give certainty to Mr and Mrs T about the outcome of their investment in this simple savings productService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4470010.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.