R. Raphael & Sons Limited

Financial Ombudsman decision DRN4467607 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Mrs W and Mrs Y complain that R Raphael & Sons Plc (whom I shall call Raphaels) is wrong to hold them responsible for a number of cash withdrawals made with their card.Unauthorised transaction

Our adjudicator did, however, recommend Raphaels pay Mrs W and Mrs Y a total of £150 for service issues.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4467607.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.