Lloyds Bank PLC

Financial Ombudsman decision DRN4464054 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

amend Miss A’s credit record to remove any adverse information which may have been listed in relation to the current account debt after the redemption figure was paidCredit file reporting

Miss A complains that Lloyds Bank PLC is wrongly pursuing her for a debt which she says she has already repaid.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4464054.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.