HSBC Bank plc

Financial Ombudsman decision DRN4461804 Upheld

Upheldoutcome, as published by the Ombudsman

£123,747redress stated in the decision

Sun Nov 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

Mr and Mrs R complain that HSBC Bank Plc wouldn’t let them port their mortgage product to a new property.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4461804.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.