Bank of Scotland Plc

Financial Ombudsman decision DRN4457524 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

In dealing with that complaint, the business sent him text messages and emails alerting him to communications being in his online account.Complaint handling

Mr R complains about Bank of Scotland plc, trading as Halifax (“Halifax”) about not respecting his communication preferences. He thinks that his details were used for marketing purposesData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4457524.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.