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Total Mortgage Network Limited

Financial Ombudsman decision DRN4450697 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Ms J complains that Total Mortgage Network Limited (TMN) hasn’t given her the level of service that was promised to her. She wants TMN to refund the fee that she paid to it.Charges and fees

TMN has agreed that the service it provided to Ms J has fallen short of what was promised.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4450697.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.