NRAM Limited

Financial Ombudsman decision DRN4438716 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Miss B and Mr S complain that NRAM plc won’t remove Mr S from their joint mortgage, allowing it to continue in Miss B’s sole name.Mortgage administration

She felt compensation was due to Miss B for the poor service she’d received.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4438716.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.